Verogen MiSeq FGx and ForenSeq Data Analysis Server Warranties and Support Plans

Verogen MiSeq FGx Manufacturer’s Warranty

All MiSeq FGx™ systems are provided with a 1-year Verogen MiSeq FGx Manufacturer’s Warranty. Full coverage for parts, labor, and travel are included for the MiSeq FGx™ system. Installation, remote technical support, 1 on-site applications training, 5-business day average onsite response times, and all hardware/software updates are included. No PM or reagent compensation are provided under the Verogen MiSeq FGx Manufacturer’s Warranty. The Verogen MiSeq FGx Manufacturer’s Warranty can be upgraded to Verogen MiSeq FGx Manufacturer’s Warranty PLUS which includes faster response times and reagent compensation during instrument failure within the initial year. The Verogen MiSeq FGx Manufacturer’s Warranty PLUS must be purchased at time of instrument purchase. Please ask your Verogen representative for more information about the Verogen MiSeq FGx Manufacturer’s Warranty PLUS.

Installation

Verogen’s team of skilled Field Service Engineers will install and verify your MiSeq FGx is properly functioning. Installation includes:

  • Instrument and Server Set-up
  • Mechanical and Fluidics System Tests to Ensure MiSeq FGx meets Specifications
  • Verification Run using PhiX and MiSeq FGx Sequencing Reagents
  • Customer Training on Instrument Maintenance

Training

Verogen’s team of experienced Field Application Scientists will provide training to meet your laboratory’s unique needs. Training includes:

  • Operation of the MiSeq FGx System and associated Chemistry and Software
  • Training and Hands-on Library Preparation using the ForenSeq DNA Signature Prep Kit or other ForenSeq Prep Kits
  • Run set-up using the MiSeq FGx System
  • Data analysis using the ForenSeq Universal Analysis Software
  • Troubleshooting and System Tests
  • Advanced Training Services available

Verogen MiSeq FGx Extended Support Plans

Verogen MiSeq FGx Extended Support Plans are available to protect the MiSeq FGx™ instrument beyond the initial year. All benefits included with Verogen MiSeq FGx Manufacturer’s Warranty are included with the Verogen MiSeq FGx Extended Support Plan. The Verogen MiSeq FGx Extended Support Plan may also be upgraded to Verogen MiSeq FGx Extended Support Plan PLUS which includes faster response times, reagent compensation during instrument failure, and 1 Preventative Maintenance per year. Multiple extended support plans may be purchased at time of instrument purchase for additional cost savings. Please ask your Verogen representative for more information about the Verogen MiSeq FGx Extended Support Plans.

Verogen MiSeq FGx Warranties and Support Plans – 1 Year Coverage

Plan ContentVerogen MiSeq FGx Manufacturer’s WarrantyVerogen MiSeq FGx Manufacturer’s Warranty PLUSVerogen MiSeq FGx Extended Support PlanVerogen MiSeq FGx Extended Support Plan PLUS
Replacement PartsYesYesYesYes
Reagent Compensation for Instrument FailureNoYesNoYes
LaboraYesYesYesYes
Phone/E-mail SupportYesYesYesYes
Average Onsite Response Time (Business Days)5353
Preventative MaintenanceNoNoNo1
Performance QualificationNoNoNoYesb
Software/Hardware UpdatescYesYesYesYes
Applications SupportYesYesYesYes

a. Standard onsite support hours (direct sales territories only, onsite support hours for indirect sales territories may differ):
Americas: 8:00 to 17:00 Monday to Friday (excluding national holidays)
Europe and Asia Pacific: 9:00 to 17:30 Monday to Friday (excluding national holidays)
b. Performance Qualification performed at time of Preventative Maintenance and qualified repair visits.
c. Applies to MiSeq FGx software updates and bug fixes only. ForenSeq Universl Analysis Software incremental updates provided free of charge if ForenSeq Universal Analysis Server is covered by the Verogen Server Warranty. Major analysis software releases/upgrades to support new products will be chargeable.

Verogen Data Analysis Server Support Plan

Coverage for the ForenSeq™ Universal Analysis Server is included in the initial year following server purchase. After the initial year, a Verogen Data Analysis Server Support Plan may be purchased separately or bundled with either of the Verogen MiSeq FGx Extended Support Plans. The Verogen Data Analysis Server Support Plan includes full coverage for parts, labor, and travel, or replacement and depot repair if necessary. Remote technical support, 5-business day average response time, and hardware/software updates are also covered. Please ask your Verogen representative for more information about bundling Verogen Data Analysis Server Support Plan with Verogen MiSeq FGx Extended Support Plans.

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