Product Notifications

End of Support for the Fortris server model that houses the ForenSeq Universal Analysis Server

FAQs related to pricing and support plans are only relevant for Verogen direct customers in North America and Europe. Support plan arrangements might differ in indirect channel partner regions. Please consult with your local sales representative for additional information.

Frequently Asked Questions

  • What are the differences between the Fortris server and the Aegis server?
    The Fortris server model that houses the ForenSeq Universal Analysis Software was discontinued in June 2019. The Fortris server runs operating system Windows 2012 and supports analysis of data generated with the ForenSeq DNA Signature Prep Kit, on versions of ForenSeq Universal Analysis Software up to and including v1.3. No future software upgrades will be compatible with this model.
  • In June 2019, Verogen transitioned to shipping the Aegis server model with new purchases of the ForenSeq Universal Analysis Software. The Aegis server model runs operating system Windows 10 and supports analysis of data generated with the ForenSeq DNA Signature Prep Kit on version 1.3 of the ForenSeq Universal Analysis Software, plus additional applications such as ForenSeq mtDNA analysis. Future software upgrades will be compatible with this model. This server is smaller, quieter, and more energy-efficient.

When will support for the Fortris server cease?
Support plans protecting the Fortris model may only be purchased for coverage until December 31, 2021. Remote support will be available after December 31, 2021. If the server requires on-site repair, Verogen will be able to repair the server as a billable service if the parts are available. If the parts are no longer available, you will have the option to purchase an upgrade at that time and transfer your data, if salvageable.

How may I extend my server support?
If you are interested in purchasing extended support plans to protect your server beyond December 31, 2021, there are some options to purchase an upgraded server, which will also support additional ForenSeq applications, such as mtDNA analysis. When you choose this option, any existing support plan transfers to protect the new server plus 1 year of additional protection is also included. For more details on current and planned application upgrade options please contact sales@verogen.com or your local Verogen sales representative for more information.

What is the price of an upgrade?
Please contact sales@verogen.com or your local Verogen sales representative for specific pricing.

What if I do not conduct mtDNA analysis, but want to extend coverage for my server beyond 2021?
We anticipate launching other applications in 2021 that will be supported with the upgrade. You may keep and continue to use your existing server until an upgrade that meets your needs is available.

Can I purchase the new server model without an upgrade (e.g. with software version 1.3 and ForenSeq DNA Signature compatibility only)?
The only option to upgrade to the Aegis server without upgrading the software is to purchase a new complete installation of the server and software. It is therefore more cost effective and constructive to obtain the new server as part of an application upgrade, all of which include the new server free of charge and provide additional application capability. We encourage you to discuss your current and future application requirements with a Verogen representative to identify an upgrade pathway that best meets your needs. 

Windows 10 Upgrade

 

The MiSeq FGx® Sequencing System uses the Windows 7 Embedded operating system (OS). Microsoft ends support of this OS on October 13, 2020, so in the second half of 2020 Verogen is releasing an upgrade to the MiSeq FGx Control Software to support Windows 10. In the same timeframe, we are also discontinuing the single-board computer (SBC) due to end-of-life supply and replacing it with a new SBC.

 

How to Schedule an Upgrade

When the upgrade is available in the second half of 2020, Verogen will notify customers and you can then contact techsupport@verogen.com to schedule a visit. Until then, no action is necessary. Support for the Windows 7 Embedded OS will continue through October 2020.

 

Benefits of Upgrading

  • Software Restriction Policies (SRP) preventing unwanted software from running on the instrument control computer.
  • Ongoing Microsoft support and security updates.
  • Improved OS performance compared to earlier Windows versions.

 

Frequently Asked Questions

Can I schedule the upgrade as soon as possible?
Upgrades will be scheduled on a first-come, first-serve basis, as requested. Customers under active support plans will be given priority. FSEs can also perform the upgrades at the time of other service visits.

How do I prepare for an upgrade?
Inform your IT department of the upgrade, but otherwise, no site preparation is required. We anticipate the upgrade to take about 3–4 hours.

Who will perform the upgrade?
The upgrade requires an onsite visit from a Verogen FSE.

Does the upgrade have a cost?
If you are under an active support plan when the upgrade is launched, you will receive the upgrade free of charge. For instruments that are not covered under an active support plan, the upgrade has a small fee.

What is the cost of an upgrade if my instrument is not covered by an active support plan when the upgrade is launched?
Pricing information will be available when customers receive the notification in the second half of 2020 timeframe.

Am I eligible for a courtesy upgrade?
Yes, if your instrument is covered by an active service contract.

How can I get more information about the upgrade?
We keep this page updated as more information becomes available.

Can I continue using Windows 7?
Yes, your instrument will continue to function normally on Windows 7. However, we encourage you to upgrade to Windows 10 because Windows 7 is unsupported. Using an unsupported OS increases the risk of exposure to malware, so continuing to use Windows 7 requires appropriate precautions to minimize exposure.

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