Product Notifications

Windows 10 Upgrade

 

The MiSeq FGx® Sequencing System uses the Windows 7 Embedded operating system (OS). Microsoft ends support of this OS on October 13, 2020, so in the second half of 2020 Verogen is releasing an upgrade to the MiSeq FGx Control Software to support Windows 10. In the same timeframe, we are also discontinuing the single-board computer (SBC) due to end-of-life supply and replacing it with a new SBC.

 

How to Schedule an Upgrade

When the upgrade is available in the second half of 2020, Verogen will notify customers and you can then contact techsupport@verogen.com to schedule a visit. Until then, no action is necessary. Support for the Windows 7 Embedded OS will continue through October 2020.

 

Benefits of Upgrading

  • Software Restriction Policies (SRP) preventing unwanted software from running on the instrument control computer.
  • Ongoing Microsoft support and security updates.
  • Improved OS performance compared to earlier Windows versions.

 

Frequently Asked Questions

Can I schedule the upgrade as soon as possible?
Upgrades will be scheduled on a first-come, first-serve basis, as requested. Customers under active support plans will be given priority. FSEs can also perform the upgrades at the time of other service visits.

How do I prepare for an upgrade?
Inform your IT department of the upgrade, but otherwise, no site preparation is required. We anticipate the upgrade to take about 3–4 hours.

Who will perform the upgrade?
The upgrade requires an onsite visit from a Verogen FSE.

Does the upgrade have a cost?
If you are under an active support plan when the upgrade is launched, you will receive the upgrade free of charge. For instruments that are not covered under an active support plan, the upgrade has a small fee.

What is the cost of an upgrade if my instrument is not covered by an active support plan when the upgrade is launched?
Pricing information will be available when customers receive the notification in the second half of 2020 timeframe.

Am I eligible for a courtesy upgrade?
Yes, if your instrument is covered by an active service contract.

How can I get more information about the upgrade?
We keep this page updated as more information becomes available.

Can I continue using Windows 7?
Yes, your instrument will continue to function normally on Windows 7. However, we encourage you to upgrade to Windows 10 because Windows 7 is unsupported. Using an unsupported OS increases the risk of exposure to malware, so continuing to use Windows 7 requires appropriate precautions to minimize exposure.

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